The lobster I received the claws where detached from the body.. I don’t belive the lobster was actually 550g as it was smaller
It saddens us to hear you were dissatisfied with this product, Russel.
When it comes to the lobsters' size, we indicate in our product page they have an approximate weight of 500g to 550g as not every single one of them will be exactly the same.
Regarding the detachment of the claws, we're afraid this will sometimes be the case as they are packed in their protective netting ahead of being transported. I myself handled two during our product photography process, one of them had both claws detached, the other had both claws attached.
This detachment does not affect the quality of the product. If, however, there was something wrong with the one you ordered and received please contact us as soon as possible so we can help you further - Natalia