Shipping & FAQs
When will my order be shipped?
Orders are shipped each Wednesday for next-day deliveryUK mainland address using our external couriers at DPD excluding Northern Ireland. You will receive an email confirmation with details of your order once placed.
Should you wish to pre-order product/s for a future date, please make a note in the 'Special Instructions' box upon checkout.
Please note: We are only able to ship future orders on Wednesday as per our above shipping schedule, so please consider this when placing your order.
How much are shipping costs?
Orders over £60 will qualify for free delivery
Orders under £65 will carry a standard £7.50 shipping charge.
Do you offer next-day delivery?
Orders placed before 12pm on Wednesdays can be processed and shipped for next-day delivery.
How does delivery work?
We deliver to any UK mainland address using our external couriers at DPD excluding Northern Ireland. You will receive an email confirmation with details of your order once placed.
Deliveries can be tracked via the DPD app or on their website, and you will be informed of your 1-hour delivery window as long as a mobile number or email address is provided.
Please note: you are unable to select a preferred delivery window for the day of delivery, however you can use the DPD app or website to manage your options if you wish to leave with a neighbour or you would like the driver to leave your order in a safe place. Any other delivery instructions can also be left here.
Important: If your order contains perishable goods, we advise against choosing the option of having the parcel redelivered. Our specialist boxes used when shipping food items can control the temperature of contents for up to 48 hours, though we recommend delivery and refrigeration of our individual steaks as soon as received by you.
Due to current high demand our couriers sometimes might not be able to pick up orders on the same day. If that occurs orders will be both packaged and collected on the following day so you might experience a slight delay. We will keep you informed of shipping progress should this happen.
My order is delayed. What does this mean?
On rare occasions, issues at the depot mean that some orders can be delayed or held at the depot. If your order contains perishable goods, the contents of your order will be shipped in specialist boxes that can control the temperature of contents for up to 48 hours.
If your order is delayed for any reason, please contact us at firstname.lastname@example.org so that we can assist in further understanding the reasons for the delay.
What packaging do you use for perishables?
We use the best quality packaging; it is fully insulated and we use the right amount of gel ice inside our boxes. This will guarantee that your order is in perfect condition for up to 48 hours after its arrival at your home.
Biodegradable– Created from natural plant-based FSC paper.
Compostable– An all-natural plant-based product.
Recyclable– 100% recyclable by all local council collections.
Recycled– Contains up to 30% recycled material.
Vegan Kind & Organic – No animal product or derivative used at all.
Moisture Resistant– Natural Kraft outer layers provide natural resistance.
Courier Safe– The virtually indestructible packaging will be safe in transit.
How long do I have to consume the food products I have received?
Each indvidual product will have its own use by date, so pllease take time to read the labels on the meats for shelf life information. As a rule of thumb, our meat cuts under 1kg need to be consumed within 5 days of receiving your order.
Larger cuts can be frozen and used within 3 months of shipping, however, please check the label on each of the products you receive to confirm specific storage and use-by dates. If you have any specific questions please don't hesitate to get in touch.